Multi-factor fatigue
Multi-factor fatigue happens when people use too many security steps to log in, making them frustrated and more likely to skip steps.
A lot of websites and apps now ask for more than one way to prove you're who you say you are. This is called multi-factor authentication, or MFA. While MFA makes it harder for hackers to get into your account, it can also make things more annoying for users. Every time you log in, you might have to enter a code sent to your phone, scan a QR code, or use a biometric scan. Over time, this can get tiring.
What it means
Multi-factor fatigue is when users feel overwhelmed or annoyed by the number of steps they have to take to verify their identity. It's not about the security itself, but the experience of using it. When people are tired of going through multiple steps, they might cut corners, like not using a second factor or reusing passwords.
Why it matters
When users get tired of the extra steps, they might choose convenience over security. This can lead to weaker security habits, like not enabling MFA or using weak passwords. It's important to find a balance between security and usability.
What to do
Use tools that make MFA easier, like authenticator apps that don't require constant codes. Choose methods that are fast and reliable, like biometrics or push notifications. Also, don't overdo it—too many factors can cause more problems than they solve.